After Your Visit
We at the Mount Sinai Medicine Faculty Practice value patient feedback. A sample of patients is selected to receive a patient satisfaction survey in the mail. If you receive one, we would appreciate your taking the time to complete it.
If you need to speak with your physician between visits, please allow up to 24 hours for your non-urgent calls to be returned. Your physician’s medical secretary can help you with prescription refills. Please allow one complete business day for us to contact your pharmacy.
If you need a referral or an authorization for procedure, please allow three complete business days for this to be processed. If you have a form that needs to be completed by your physician, please allow two weeks for this to be processed.
Follow Up and Future Appointments
Please try to schedule all routine appointments as far in advance as possible. If your physician of choice does not have an appointment convenient to your schedule, our schedulers may suggest their professional colleague. As members of a group practice all of our providers collaborate and communicate frequently to ensure continuity of care across the practice.
If you have any questions when you receive your bill, please contact our billing office at 212-987-3100 or via email at firstname.lastname@example.org. We will make every effort to respond within 24 hours.
If you have any concerns regarding any aspect of your visit, please call and ask to speak with the practice manager.